Returns & Refunds


Due to many our products being medical / personal hygiene products, we can only accept returned goods on faulty products as per the Consumers Guarantees Act 1993.

Please take extra care when finalising and placing your order.

Goods must be examined immediately they are received and in case of damage, the carrier and the Company must be notified, within 48 hours of receipt, full details of the damage and apparent loss, to be confirmed in writing within another 5 working days.

If an order is executed correctly, the acceptance of returned goods is at the Company’s discretion and consent by the company must be given before the goods are returned. All requests for a credit must be lodged within 5 working days of receiving the goods and a return charge may be made to cover clerical and other expenses while the purchaser shall pay for any delivery and/or insurance charges applicable.

Goods are supplied subject to all conditions, warranties and limitations implied by law, provided however that the extent of the Company’s liability shall be limited to the replacement of the faulty goods only.

It is expressly agreed that the Company is not liable for any damage consequential on or resulting from any goods found to be defective or in any way unsuitable.