First Aid Frequently Asked Questions

Below you’ll find many first aid FAQs about our service and supplies. If you have a question that isn’t on our list, feel free to contact our friendly team for more information or help. At present, our on-site service caters to businesses in Hamilton, Waikato and Bay of Plenty. If you are outside of these areas, you are still welcome to shop for supplies from our online store.

The most common first aid question we’re asked is about compliance in the workplace. You are required to provide all your employees with access to first aid equipment, supplies and first aiders in the event of an injury or accident. This includes providing the correct first aid supplies for the type of work each employee does from day to day.

If you have a serious accident or emergency and need assistance, phone 111 and ask for the ambulance service.


The First Aid Safety Team is a locally-owned company located in Hamilton that serves businesses throughout Hamilton, Waikato, and Bay of Plenty. Our services and products are designed to meet your first aid needs, and we offer on-site visits to workplaces to ensure that you have all the necessary supplies for any potential emergency.

Our focus is on providing on-site first aid kit replenishment, in addition to offering a wide range of products through our website. With over 10 years of experience, we have grown by serving small and large corporate clients. We offer an extensive selection of first aid supplies, including kits, specialised items, and safety equipment.

Our product inventory includes a broad selection of top-quality first aid supplies and safety products, from bandages to antiseptics and creams, to plasters and dressings, tape and defibrillators, all priced competitively to ensure that you receive optimal value at all times.

Yes please contact us for bulk pricing

All orders are sent within 3 business days of your order being placed. Expected shipping times are 1-5 days.

Yes, we do! We offer a total first aid solution for the comprehensive on-site first aid supply replenishment service that covers all your needs. Our team provides regular checks and restocks your kits and supplies at your location, saving you time and money.

Contact us today to schedule a free visit from one of our experienced professionals and receive a customised quote for our services.

Our dedicated and reliable team follows regular call cycles, visiting at set times and dates, priding themselves on their professional approach at all times.

They pride themselves in maintaining a high level of professionalism at all times. Our aim is to ensure our customers feel confident and satisfied that their first aid requirements are fully taken care of every single time.

Orders can also be placed through phone, email, or our website. Contact us to know more.

Yes. We adhere to the Labour Department’s guidelines for first aid kit replenishment, providing all the required items. If a client has a specific checklist, we’ll follow it. We can also create a customised checklist for specific work environments to assist our customers.

We are putting safety first and foremost. We strictly adhere to onsite health and safety regulations when visiting a customer site, including the use of necessary safety gear such as hard hats, fluorescent clothing, dust coats, safety footwear, and glasses. Workplace inductions are being done in line with onsite health and safety procedures.

Yes. We provide first aid supplies to offices, schools, homes, vehicles, and even sports teams. We also cater to different industries such as construction, hospitality, manufacturing, food processing, transportation, and forestry. We can customised your first aid kits to meet your industry requirements.

Yes, we can. We provide on-site visits to workplaces to ensure that you have all the necessary supplies. Please contact us to arrange a visit.

As many of our products are related to medical or personal hygiene, returns are only accepted for faulty products as per the Consumer Guarantees Act 1993.

Please ensure careful consideration when placing your order. Upon receipt, inspect goods immediately and report any damage to the carrier and the Company within 48 hours, followed by written confirmation within 5 working days.

The Company may consider accepting returns at their discretion for correctly executed orders. All requests for credit must be submitted within 5 working days of receiving the goods, and a return charge may apply to cover administrative and other expenses.

Goods are supplied subject to all legal conditions, warranties, and limitations, with the Company’s liability limited to replacing faulty goods. Please note that the Company is not responsible for any consequential damage resulting from defective or unsuitable goods.

This will vary depending on your industry and how often your first aid supplies are used.

We accept Direct Bank Transfer and major credit cards via Stripe. We accept invoices or account for our existing commercial clients only.

Yes you will receive a confirmation email once your order has been dispatched with your tracking number.

Yes, we do. We deliver first aid training courses throughout the Waikato and Bay of Plenty. For more information, you may visit Practical Training Solutions to know more.


A defibrillator is a medical device that delivers an electrical shock to the heart in order to restore its normal rhythm in the event of a cardiac arrest.

A defibrillator works by delivering an electrical shock to the heart, which interrupts any abnormal rhythms and allows the heart to resume its normal beating pattern.

In many countries, defibrillators can be used by anyone, regardless of whether they have medical training or not. This is because many modern defibrillators are designed to be very simple to use, with clear instructions and voice prompts.

A defibrillator should be used as soon as possible when someone is experiencing cardiac arrest. This is because the chances of survival decrease rapidly with every minute that passes without defibrillation.

While a defibrillator can cause discomfort or minor injury, such as burns or bruises, it is generally considered to be a safe and effective medical device when used properly.

No, defibrillators can be found in many different settings, including hospitals, clinics, airports, sports arenas, schools, businesses and even some public places such as shopping centres or parks.

The cost of a defibrillator can vary widely depending on the type of device, features, and brand. However, the cost of a defibrillator is generally considered to be a worthwhile investment given the potential life-saving benefits.

Most Defibrillators have a self test function that tests the machine daily and weekly. Therefore if there was an issue with the machine the green light would not be flashing or the machine would make a beeping sound. Most manufacturers recommend a routine maintenance schedule, which may include regular testing, battery replacement, and other forms of upkeep. It is important to follow the manufacturer’s recommendations for maintenance in order to ensure that the device is ready to use when it is needed.

Yes, in many countries, defibrillators can be purchased by anyone, regardless of whether they have medical training or not. However, it is important to receive proper training on how to use the device before attempting to do so.

Semi-automatic AEDs will ask the rescuer to press a button to deliver a shock to the victim, thus leaving it up to them to actually deliver the treatment. Fully automatic AEDs, on the other hand, automate this entire process and will deliver the shock automatically.

To use a defibrillator, first make sure that the person is lying on a flat surface and that there are no metal objects or water near them. Turn on the device and follow the voice prompts or instructions provided. Place the pads on the person’s chest as directed and press the button to deliver the shock when prompted. Most defibrillators are very easy to use with the help of voice prompts assisting you through the process.

Yes, defibrillators can be used on children, but they may require special paediatric pads or settings. It is important to follow the manufacturer’s instructions for using the device on children.

If a defibrillator fails to work properly, try using a different device or seek medical assistance immediately. It is important to have backup devices available in case of a malfunction or equipment failure.